Privacy Policy

1. Information We Collect

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We may collect the following types of information:

Personal Information
• Name
• Email address
• Phone number
• Information voluntarily submitted through forms, contact pages, or scheduling tools

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Usage Information
• Pages visited
• Time spent on the website
• Browser type and device information
• IP address (anonymized when possible)

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2. How We Use Your Information

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Your information is used to:

• Respond to inquiries and contact requests
• Provide educational services and support
• Schedule classes, consultations, or services
• Improve website performance and user experience
• Send relevant communications (when consent is given)

We do not sell or rent your personal data to third parties.

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3. Data Sharing

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We may share your data only when necessary to:

• Comply with legal obligations
• Provide services through trusted platforms (such as scheduling, email, or payment providers)
• Protect our rights, safety, or property

All partners are required to follow appropriate data protection standards.

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4. Data Storage and Security

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We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

While no system is completely secure, we continuously update our practices to safeguard your information.

 

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve functionality
• Analyze website traffic
• Enhance user experience

You may control or disable cookies through your browser settings.

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6. Your Rights

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Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion of your information
• Withdraw consent for data processing
• Request information about how your data is used

To exercise your rights, please contact us using the information below.

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7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

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8. Updates to This Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.

We encourage you to review this policy periodically.

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9. Contact Information

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If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Fluent English Academy
Email: diego.englishclasses@gmail.com

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10. LGPD Compliance (Brazil)

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Fluent English Academy complies with the Lei Geral de Proteção de Dados (LGPD – Law No. 13.709/2018) and processes personal data in accordance with Brazilian data protection regulations.

Personal data is collected and processed based on one or more of the following legal grounds:

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• Consent of the data subject
• Performance of a contract or pre-contractual procedures
• Compliance with legal or regulatory obligations
• Legitimate interests, when applicable and lawful

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11. Data Subject Rights Under LGPD

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Under the LGPD, you have the right to:

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• Confirm whether your personal data is being processed
• Access your personal data
• Request correction of incomplete, inaccurate, or outdated data
• Request anonymization, blocking, or deletion of unnecessary data
• Withdraw consent at any time, when processing is based on consent
• Request information about data sharing with third parties

Requests will be handled within a reasonable timeframe, in accordance with applicable law.

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12. Data Retention

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Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

When data is no longer required, it is securely deleted or anonymized.

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13. International Data Transfers

 

In some cases, personal data may be stored or processed outside Brazil, including through cloud-based services.

When international data transfers occur, Fluent English Academy ensures that appropriate safeguards are in place, as required by the LGPD.

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14. Data Protection Officer (DPO)

 

For matters related to data protection and privacy, you may contact our Data Protection Officer (or responsible representative):

Data Protection Contact:  Email: diego.englishclasses@gmail.com

 

15. Governing Law

This Privacy Policy is governed by the laws of the Federative Republic of Brazil, including the LGPD, regardless of the user’s location.